FAQs

1) What's the shelf life of your products?

The best-before date on the pack is based on ambient storage, but here's a bit more detail to help you get the most out of every bake:

Pearls, Cakes & Brownies: up to 5–7 days in a cool cupboard (as shown by the best-before date), up to 30 days in the fridge, or up to 2 months in the freezer from the day they arrive.

Layer Cakes: keep in the fridge and enjoy within 7 days (or by the best-before date), or pop in the freezer for up to 2 months from arrival.

Frosting Spreads: up to 3 months unopened in a cool, dry place out of direct sunlight. Once opened, store in the fridge below 5°C and use within 30 days.

We'd always recommend popping your Pearls, Cakes and Brownies straight in the fridge or freezer when they arrive, especially in warmer months. Because we bake with real ingredients (not lots of preservatives), they stay at their best when kept cool.

2) What time will my delivery arrive? Can I pick a time slot?

Our courier delivers Tuesday to Saturday, usually between 7:30am and 7:30pm. We can't offer specific time slots, but you can keep an eye on your tracking once your order ships.

Local to us? Collection from our bakery is an option too. Just get in touch.

For more on delivery, have a look here: Delivery Information – Mariella's

3) Where are you based?

You'll find us at Unit 6, Wessex Road, Bourne End, Buckinghamshire, SL8 5DT.

4) Can I change or cancel my order?

Of course. Just drop us a line at hello@mariellas.co.uk at least 24 hours before your order is due to be dispatched, and we'll sort it out with you.

5) Do you have dairy-free or wheat-free options?

Yes! We have a lovely made-without-dairy range. Have a browse here: Made without dairy – Mariella's

We also have a selection of bakes made with wheat alternatives. We take every care, but they're made in the same bakery as our wheat-containing products, so we can't guarantee they're completely wheat-free.

6) Are your cakes suitable for diabetics?

Our bakes contain considerably less sugar than most cakes on the market, but they're not made to any specific medical dietary requirements. We're not able to advise on individual sugar or carb tolerances. That's best discussed with your doctor or a dietitian who knows your health history.

You'll find full ingredients and nutritional information for every product on the website.

7) Tell me about the subscription

We'd love to have you! You can sign up at checkout and choose a delivery frequency that suits you: every 2, 4 or 6 weeks. Subscribers get 20% off every order, choose your flavours each month and you can pause, skip, change your delivery date, or cancel anytime.

8) Need to get in touch?

Drop us a line at hello@mariellas.co.uk. We aim to reply within one working day, and we genuinely love hearing from customers.